Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Superb Care

Posted By Sandy627

"Superb Care"

About: York Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

I was admitted to York Hospital Outpatients' Department recently via the ambulance service. I have Motor Neurone Disease and was having difficulty breathing, so telephoned 111 and was advised an ambulance was on its way.  

The two paramedics arrived quickly; I was assessed and taken directly to York Hospital.  There was a wait, which I was expecting and was then admitted to one of the clinical rooms off the waiting room.

 Your staff were absolutely wonderful.  They kept me informed and treated me with great care and kindness. I have difficulty speaking and both doctors and nurses I spoke to were patient and understanding.  

I was kept in overnight and again your nursing staff went the extra mile for me, to find food I could easily swallow.  In particular I would like to thank Ray, Jean, Jan and Edwin.  Unfortunately I am unable to remember the Doctor and Registrar's names, but the whole experience was a very positive one.

I would be very  pleased if you could pass my grateful thanks on to everyone who helped me. Thank you.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from York and Scarborough NHS Trust nearly 2 years ago
York and Scarborough NHS Trust

Submitted on 05/12/2023 at 09:50
Published on Care Opinion at 09:50

Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust about a year and a half ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust

Submitted on 13/12/2023 at 08:59
Published on Care Opinion at 08:59

Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations
Yorkshire Ambulance Service
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ
Tel: 0333 130 0549
Email: yas.patientrelations@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k