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"Their proactive approach to care really makes a difference"

About: Lanarkshire Community Services / Sexual Health

(as a service user),

Lanarkshire Sexual Health is a commendable service. My experience with the staff, including the doctor I saw a few months ago at Coathill hospital and Nurse Jen during my recent visit in Airdrie, was exceptional and left me feeling reassured and well-cared for.

The speed with which I was seen on both occasions is a testament to the efficiency and responsiveness of the clinic. It's clear that they value their patients' time and prioritise timely appointments.

The doctor I met with a few months ago left a lasting impression with their understanding, professionalism, and kindness. The fact that they were able to make me feel at ease and reassured speaks volumes about the quality of care provided by Lanarkshire Sexual Health. It's incredibly valuable to have a healthcare professional who takes the time to listen, understand, and provide the necessary support, and I was grateful to have had this experience during my initial visit especially as I was very upset about symptoms I was experiencing. 

During my most recent visit, Nurse Jen demonstrated an exceptional level of engagement and proactivity in addressing my care needs. Her willingness to go above and beyond to ensure that my care was started promptly following a sensitive diagnosis was truly remarkable. Her compassionate approach and dedication to the well-being of her patients were clearly evident, and it made a significant difference in my overall experience.

The fact that she took the time to not only address my medical needs but also provided emotional support during a time when I was feeling upset speaks volumes about the level of empathy and patient centred care that is integral to the culture at Lanarkshire Sexual Health.

Overall, my experience has been incredibly positive, thanks to the exceptional care and professionalism demonstrated by the staff. The clinic's commitment to providing sensitive, prompt, and high-quality sexual health services is apparent in every aspect of their patient interactions, and I am grateful for the support I received during my visits.

I would highly recommend Lanarkshire Sexual Health to anyone seeking compassionate and efficient sexual health care, based on my own positive experiences. Their dedication to their patients' well-being and their proactive approach to care really makes a difference 

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Responses

Response from Geraldine Jones, NHS Lanarkshire 5 months ago
Geraldine Jones
NHS Lanarkshire
Submitted on 28/11/2023 at 13:32
Published on Care Opinion at 14:03


Dear K35507

Thank you for taking the time to share your positive experience of Lanarkshire Sexual Health on care opinion. I will make sure that Jen and all staff have access to your lovely comments.

Thanks again

Geraldine Jones

Administrator, Sexual Health

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