"Exasperated & Worried !"

When looking at my test results on "Systems on Line", I'm very concerned that some comments from results are worrying but no one rings to explain them or they are inconclusive and need further action, despite my patient record showing they have contacted me. nit true ! I have had a couple of hospital scans for a pain I have (still) but these were inconclusive, but I still have the pain. Results say "No further action". How can this be so with no follow up? I'm in a lot of pain still but it's impossible to get an appointment when you are 47 in the Q only to be told when you finally get through that there no appointments left! On my last recent blood test result (November 2023) I was messaged to say could I please make a 10 minute telephone appointment. This I did and was told the next available one was a month away (late December 2023). It took the receptionist 5 minutes to find one, half of that time could have dealt with a conversation I could of had with the person who asked me to make that appointment, which I believe was due to blood test results for my kidneys. Now I have a worrying month to wait for a paltry 10 minute conversation over the phone. Not acceptable and certainly not right. And a few months ago I asked a receptionist if I could have the shingles jab but udely was told not until I was 70 which is in December, despite all the advertising on posters in the wIting room and on TV actively encouraging us and being entitled to the jab before the age of 70. I'm not one for confrontation but all this negativity leaves me stressed and worried about my ongoing health issues. A bit of compassion and sensitivity would not go amiss with receptionists either.

Written on 23 November 2023.