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My experience was exemplary

Posted By BCC56

"My experience was exemplary"

About: Royal Victoria Hospital / Hepatology (6D)

(as a service user),

I had an appointment in 6b hepatology in the RVH recently. I left ample time for car parking nonetheless when I arrived the hospital site was choc a bloc. Thankfully one of the security guards diverted traffic from the long queue into a half empty adjacent car park. This meant I was really early for my appointment so took my time getting to the department. 

I arrived at 6b approx 25 minutes early and was greeted by a very friendly nurse who took me to check details, height and weight. I was expecting a long wait but was called 5 minutes early by the consultant Mr Braniff. I have to say Mr Braniff was the most compassionate and personable health professional I have ever met. He was in tune with my ongoing health issues and provided me with a full explanation of why I was called to the clinic. He was factual and very reassuring. 

When I left to get blood taken this was done promptly, efficiently and with all due care and attention by support staff. The member of staff- Angela -was very competent at taking blood and was friendly and reassuring.

Overall my experience was exemplary and I was keen to share this feedback with staff.

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Responses

Response from Susan Garland, PPI Support Services Manager, Logistics, BHSCT nearly 2 years ago
Susan Garland
PPI Support Services Manager, Logistics,
BHSCT

Submitted on 04/12/2023 at 10:24
Published on Care Opinion at 10:59

Thank you for your feedback on your experience whilst attending an appointment on the Royal Group of hospitals site I will share this feedback with the team.

Patient & Client Support Services took on responsibility for Trust wide car parking in June 2020. The Belfast Trust encourages staff to commute to work by public transport, walking, cycling, by motorbike or to car share. Despite this, the demand for car parking by staff exceeds the limited amount of car parking available on each site – particularly on the RVH site.

Allocated car parking for staff reached capacity a number of years ago with many staff on waiting lists for car parking for up to 3 years. Therefore, staff often park in the public carparks and pay the daily tariff that is currently low for all day parking. Existing car parking tariffs are inexpensive compared to city centre carparks and attract other commuters to park in Trust car parks leaving very few spaces in the public carparks for patients and visitors.

When possible at peak times car parking staff are using a manual filtering system to reduce traffic entering the car park from both sides of the site, and I am pleased to hear this has worked in your instance.

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Update posted by BCC56 (a service user)

Can you please also share my feedback with the staff on level 6b Hepatology outpatients in the RVH site.

Response from Co-Director, Imaging, Medical Physics and Outpatient Services, Belfast HSC Trust nearly 2 years ago
Belfast HSC Trust

Submitted on 13/12/2023 at 15:10
Published on Care Opinion at 15:59

Dear Service User

Many thanks for all your kind words. These will indeed be shared with the teams. Receiving feedback is always a good way to learn and to inspire changes. The teams will be so pleased to hear this feedback from you.

I would like to personally wish you well with all your ongoing care needs and hope to hear more positive feedback from you in the future.

Best Wishes (and a Very Happy Christmas / New Year to you and your family)

Regards

Clare

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