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"We are not all the same"

About: Bradford Royal Infirmary

(as a service user),

Went in recently for an x-ray which my doctor ordered. I was told to sit in a waiting room on my own without my carer. When I went in for x-ray there were two members of staff in the room and a member of staff behind the screen.

One of the members of staff pushed me towards the chest x-ray machine with their hand on my back and the other pulling my arm. I had a massive panic attack because I never was told they were going to touch me and they never asked if they could. I have autism and CPTSD and I know I don't have to be touched by anyone without my permission.

I told them to get off me. They then were rude to me and said they were just putting me in position for the x-ray and seemed angry at me. So I advised them to tell me how to stand and I would do it myself and I told them I have autism and don't like getting touched. They were not nice about it. And they hurt my back on my fractures -  we are not all the same and I have severe osteoporosis with multiple vertebrae fractures.

I also had an x-ray there and a dexa scan recently and the people who did them were lovely. I feel the three in the room this time were nasty with a bad attitude with me. After the x-ray I asked how soon will my result come and I was told 2 weeks. I asked if it took so long if there was a break? I explained I needed it back because I needed to have the proof I've broken my rib. The member of staff said it didn't matter as they don't treat broken ribs anyway but that isn't the point. I was told the same day last month when I had a fractured spine and if I had broken my rib I needed to tell my pain clinic doctor and my rheumatology doctor.

I found these staff members just rude and didn't explain it nicely. The member of staff should not have touched my broken back and should have explained what they were doing, not just pushed me onto a machine. So in future maybe staff should ask and explain instead of rushing and pushing patients and maybe consider some of us have other conditions and need different treatment and reasonable adjustments.

I feel that too many NHS staff get away with not following laws for disabled people and I am fed up of it. 

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 4 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust
Submitted on 19/12/2023 at 12:39
Published on Care Opinion at 12:39


Hi my name is Catherine and part of my role is responding to posts on Care Opinion.

Apologies for the delay in responding to your post.

I am very sorry to hear of your experience attending the X-Ray Department, this is not the care we aim to provide and I would like to apologise for your poor experience.

Here at the Trust we aim to provide services in a kind and caring manner to all patients taking into account individual needs and conditions.

All staff have very recently been required to undergo national mandatory training that includes key issues to consider for patients with autism and disabilities. This training is in progress across the Trust and should help avoid any similar experiences.

The Principal Superintendent for X-Ray would like to investigate this but would need further detail, please can you contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk

It is reassuring that on previous visits to the department for an x-ray and a Dexa scan you found the staff to be lovely.

Thank you again for raising your concerns.

We, as a Trust, value all feedback, positive or negative, as an opportunity to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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