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Valued and treated like an individual

Posted By Mozy25

"Valued and treated like an individual"

About: Cancer Services Cancer Services / Radiotherapy Cancer Services / Ward 32 Oncology Clinics (outpatients) Oncology Specialist Nurse Teams / Oncology Support Team

(as the patient),

From diagnosis to treatment - 5 stars to the Breast cancer team. I have, through each stage, been fully informed of what will be expected and which treatment I would receive.

Emotional support, advice and extensive information has been provided to me which has been very beneficial to my situation.  At no point have I felt isolated or uninformed. All staff in each department have been absolutely amazing and have treated me with humility, dignity and respect and also with some much needed sense of humour.

The fact that I had to travel through to Ninewells Hospital, which had some issues regarding roadworks causing me to be late for appointments, was dealt with by staff amazingly. I contacted the radiotherapy team on a couple of occasions to inform of the potential lateness of my arrival and was told not to worry, just to get there safely. Also nurses reassured me and put my mind at rest by informing me that if need be they would stay behind to ensure I got my treatment. These comments made me feel valued and treated like an individual. 

100% great service. I am very grateful to all who were involved in my diagnosis and treatment.

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Responses

Response from Lesley Taylor, Macmillan Cancer Nurse Consultant, Cancer, NHS Tayside about a year and a half ago
Lesley Taylor
Macmillan Cancer Nurse Consultant, Cancer,
NHS Tayside

Submitted on 24/11/2023 at 08:46
Published on Care Opinion at 09:07

picture of Lesley Taylor

Dear Mozy25,

Thank you so much for telling us about your positive experience during what can often be very difficult times. The cancer teams in NHS Tayside work very hard to try and meet the needs of each patient as an individual. I wish you well in the future,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Robert Kelly, Clinical Support Worker, Radiotherapy, NHS Tayside about a year and a half ago
Robert Kelly
Clinical Support Worker, Radiotherapy,
NHS Tayside

Submitted on 24/11/2023 at 17:18
Published on Care Opinion at 17:18

Dear Mozy25, thank you very much for taking the time to feedback your experiences. My name is Bob, one of the Support workers who would have welcomed you to our Radiotherapy Department. I am so pleased that you felt well informed and that a little humour helped to make you comfortable.

Road works have indeed played a little havoc regarding appointment times within the department lately and as you will have witnessed, we will always accommodate to ensure that our patients receive their treatment. It is also nice that you recognise our efforts to ensure you feel valued and I will pass on your comments to all staff in our department who contributed to your overall experience.

On behalf of our team at Radiotherapy, I hope you have benefitted from the treatment and wish you well for the future.

Kind regards... Bob

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Mozy25 (the patient)

Hi Bob. Thank you for your response. I was going to mention you by name in my feedback as you really were a huge part of my experience as you were the one who I saw first on each visit. My bottom never got a chance to hit the seats in the waiting room as you checked the computer and you went to speak to the nurses and I was seen immediately on arrival whether I was late or not. It meant a lot to me when you said just get here safe. When I thought I was going to be late.

You are a credit to Ninewells and the NHS. I met soooooooo many nurses in my short time and can only remember a few names, not through brain fog but due to me being very nervous and apprehensive. This job suits your personality well as you were soooooooo funny at times but you must have gauged my mood (if you know what I mean).

Anyway your kindness and sincerity came over in abundance. You are a very important part of a fantastic team. Can't fault any of you. I really am genuinely sorry that I can't remember everyone's name but genuinely appreciative of you all.

I forgot to say Thank you in my feedback and I also forgot to thank the nurse at the first stage of this which was the nurses who carried out the mammogram. She was lovely. Xx

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