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Great practice, lovely staff

Story from nhs.uk

"Great practice, lovely staff"

About: Lambton Road Medical Practice

I've just moved to the area and was advised to register with Lambton Road.

I've had contact with 3 GP's, one trainee, one ?locum and one partner/salaried GP.

On each of the contacts I've had, I have been able to discuss my concerns, I was listened to and I've had the best treatment from any surgery I've been in before.

The availability of appointments with any given/specific GP is fantastic. For ongoing issues I've seen the same GP a few times and for urgent on the day I've been seen within hours. The continuity is good.

Reception staff have been good, though I do everything I can online. When I've phoned up, they've been polite, courteous and helpful.

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Responses

Response from Lambton Road Medical Practice last week
Lambton Road Medical Practice

Submitted on 21/11/2023 at 10:08
Published on nhs.uk at 21:03

Thank you so much for your feedback. We have tried to ensure that access is key for our patients and have made efforts to make our online bookings easier to navigate and book. I am pleased you can see the efforts made by all. I will of course pass your positive feedback onto the team.

Kind Regards,

Laura Bourne

Practice Manager

Lambton Road Medical Practice

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