"Lacking compassion "

I have been a patient with Lander for about 10 years. in that time I've seen Lander perform well and go through a pandemic and come out the other side.

But in the last year I've noticed more and more people are openly unhappy with this practice. and me too. I feel like I cannot talk to my GP without my GP dismissing me, patronising me and making me feel like a waste of time. I now avoid going and sometimes I put my own health at risk- I'm under consultant care and I'm encouraged to seek medical help when required.

Last week, a receptionist talked over me, made me feel silly and then gave me incorrect medical advice. Thankfully I didn't follow this.

It's just the lack of respect for unwell patients. The tone from the doctors (on the phone, in person and via text!)

I can confirm that this doctor surgery has a poor reputation in Truro and the surrounding area. Their reputation is so negative it's effectively blocking people from accessing the care they need.