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"The service is awfully "

About: Sexual Health Department

The service is awful it’s almost impossible to get an appointment always told to book through the hub and there is nothing for if you have symptoms. When you can get an appointment they often cancel without rescheduling and tell you to rebook when there is no appointments available. It turns out last time I managed to get appointment I did have an STI that had turned into Pelvic inflammatory disease but again couldn’t be seen to get treatment I had to go down there and basically demand to be seen. This is disgusting no one should have to do this just to get treatment.

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Responses

Response from Sexual Health Department nearly 2 years ago
Sexual Health Department
Submitted on 05/12/2023 at 13:24
Published on nhs.uk on 07/12/2023 at 20:43


We are sorry to hear that you have had difficulties arranging your appointments at the Florey Clinic. Please contact our Patient Advice and Liaison Service (PALS) and they can look into this for you:

PALS@royalberkshire.nhs.uk

We will also pass your feedback on to the Florey Clinic, to make them aware of the issues you've raised and ask for feedback.

Best wishes,

Patient Experience Team

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