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"Attentive, empathetic and caring staff"

About: Vale of Leven General Hospital / Acute Medical Receiving Unit Vale of Leven General Hospital / General Medicine (Lomond Ward)

(as a service user),

2x nurses - in particular Lafina and the lovely  Clare -  when I came into hospital with feeling of yet another UTI.

I had a seriously bad experience at another hospital. All the staff in the Vale of Leven are attentive. I am writing this to show gratitude and awe of just how empathetic and caring naturally the staff have across the board.

It has been my second time in Lomond ward and I had a bit of a panic and alpt of my bad experience on another hospital came out and Clare in particular could not want to help me enough. She sorted a very fair conclusion and she is genuine.

I wasn't taken seriously before and I now have life changing injuries, hence my small likely irrational panic. I will always be grateful and likely why I have their names in my head. All the staff in AMRU were brilliant too ,they are first port of call so this experience started on the right foot.

I won't forget this experience, but for all the positives the only negative was how awful I was feeling. Thanks again Dx

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Response from Margaret O'Rourke, Clinical Service Manager - VOL, Emergency Care and Medical Services/Medicine for the Elderly, NHSGGC about a year and a half ago
Margaret O'Rourke
Clinical Service Manager - VOL, Emergency Care and Medical Services/Medicine for the Elderly,
NHSGGC
Submitted on 23/11/2023 at 13:31
Published on Care Opinion at 13:31


dear Stratton938

Thank you so much for this post. It will be gratefully received by Clare, Laffina and the staff in Lomond ward and AMRU. We are delighted to hear of your positive experience. We learn from feedback and your comments are important to us.

We wish you well for the future and hope you had a speedy recovery.

with Best Wishes

Margaret O'Rourke

Clinical Services Manager & Lead Nurse.

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