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"All the staff were professional, kind and understanding"

About: Golden Jubilee National Hospital / General Surgery Golden Jubilee National Hospital / Pre-Op Assessments

(as the patient),

I was diagnosed with myasthenia gravis earlier this year.  As part of that, I was reviewed by Mr Kirk for thymectomy. I just wanted to shout out him and the NHS Golden Jubilee nurses in particular - from pre-op assessment, 4 West, theatres/recovery, HDU2, pain nurses, cardiothoracic ANPs and especially 3 West for putting up with me.

I am a nurse myself, but didn't impact my care either way.  All the staff were professional, kind and understanding. My thymectomy was performed by Mr Kirk, which unfortunately was converted from keyhole to full sternotomy on the table meaning a bigger op, longer stay, drains, more pain(!) etc.

All the staff, but particularly the nurses and HCSWs (and student nurses), were simply amazing though, supporting me and making me proud to be a nurse. It's not easy being on the other side, but you all made it that wee bit better with your care. Thanks to everyone.

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Responses

Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 5 months ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 22/11/2023 at 15:19
Published on Care Opinion at 15:19


Dear The Elfin Knight

Thank you for taking the time to post about your recent experience. I am delighted that you found our staff to be professional, kind and understanding. Our staff are committed to providing the highest standard of care and I am pleased to hear of the positive impact they had on your patient experience. I am sure the team will be delighted to hear your positive feedback and I will ensure this shared with them.

I hope you are recovering well following your surgery.

Kind regards

Hollie

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