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"This was a very positive experience"

About: University Hospital Hairmyres / Gynaecology

(as the patient),

I recently attended Hairmyres Hospital for a Hysteroscopy. Due to the nature of the procedure I was very anxious.

I arrived at the rapid access unit and was met by lovely members of staff, really warm and smiling and this began to put me at ease.

When called for the procedure I was welcomed by Margaret who explained to me what was going to happen and helped me get ready for it. She was warm and friendly and this instantly put me at ease. 

As I went in for the procedure, along with the Doctor carrying it out there was a student, Gwen, and another nurse Carina. 

Again I was a little overwhelmed with so many people but quickly I understood their roles. Carina stood right beside me, talking to me in general, and this distracted me, which was great. Margaret stood at the other side and talked me through exactly what the doctor was doing. 

Both nurses reassured me each step of the way as well as keeping my mind occupied. In the end I had a couple of biopsies. This wasn't pleasant but it was certainly manageable. During this Carina even held my hand! I was so took a back by how supportive and caring the nurses were. 

If it wasn't for the procedure I would have felt like I was having a night out and catching up with old friends! 

Thanks so much to Margaret and Carina I hope you're recognised for the amazing work you do! Also to the Dr who carried out the procedure and Gwen the lovely student!

This was a very positive experience and I would encourage everyone to go with an open mind as you will most definitely get the right care when you are there! 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire about a year and a half ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 27/11/2023 at 19:10
Published on Care Opinion at 19:10


picture of Jennifer Montgomery

Dear Aimee827,

Thank you for sharing your experience on Care Opinion of University Hospital Hairmyres, Gynaecology.

It is only natural to be nervous about such a sensitive procedure and I am so pleased to hear that you were made to feel at ease by our wonderful staff. I can imagine having a warm and friendly welcome to the unit, followed by Margaret and Carina being supportive and comforting during the procedure itself really helped you not worry about what was happening. Having someone talk through every step of the process as it is happening can also be hugely reassuring and I am so pleased that you had that.

What a lovely personal approach Carina had with you in holding your hand during the biopsies. I would be delighted to share your kind words and feedback with the whole team and will ensure that Margaret and Carina in particular receive the recognition they deserve. I am glad that their care and support allowed you to have a positive experience during what is an uncomfortable procedure.

I hope that you are recovering well.

Kind Regards,

Jenni

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