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The care given to my mum

Posted By giraffefb34

"The care given to my mum"

About: Community Alarm and Equipment Services / Community Alarm & Telecare Service Crieff Community Hospital / Acute Care Scottish Ambulance Service / Emergency Ambulance South Locality Occupational Therapy / Community Rehabilitation (South) Trauma & orthopaedics / Trauma Admissions Unit (Ward 18)

(as a relative),

My mum is in her 80s, she collapsed and broke both her ankles. She was in hospital for 6 weeks before being discharged to stay with me for 4 more weeks before getting home.

The care given to my mum has been wonderful. From the paramedics that came to attend to her, the nurses in both Ninewells Ward 18 and Crieff Community Hospital, and the physios and OT team who have helped her return home.

Sersha and the OT team have helped give my mum the tools and the confidence to get back home. This is a really big and important step in her recovery but obviously one that she was nervous about. But with the support from Sersha and the team she has been able to get home and is managing to cope with the adaptations that were arranged for her very quickly.

Sersha had recommened to us when visiting mum's home to assess it that she might benefit from having a Community Alarm. We agreed this would be a good idea and from the point we had that conversation the alarm was installed at mum's home within the week. This was the catalyst that really gave mum the confidence, and us, to allow her to go home and feel safe in the knowledge that a response team are there whenever she needs them.

Mum and I pass on our heartfelt thanks to everyone involved in mum's care and recovery.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 6 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 21/11/2023 at 13:42
Published on Care Opinion at 13:42

Dear giraffefb34

Thank you for sharing your story.

It must have been a very worrying time for you all so it is lovely to read that you are happy with the care that you received.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mother's name and the address and date we attended.

I do hope you mum is feeling better now.

Kindest regards

David

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Response from Caroline Stewart, Senior Charge Nurse, Orthopaedics, NHS Tayside 6 months ago
Caroline Stewart
Senior Charge Nurse, Orthopaedics,
NHS Tayside

Submitted on 21/11/2023 at 15:31
Published on Care Opinion at 16:20

Dear Giraffefb34,

Can I firstly thank you for sharing your story in regards to the care mum has received following her collapse resulting in fracturing both ankles.

We as a team within ward 18 are so pleased to hear that mum has had a positive journey and experience, throughout a very challenging and stressful time.

It is fantastic to hear how well mum is progressing and we would like to wish mum all the best in her continued recovery.

Take Care

Caroline

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Response from Craig Paterson, Perth and Kinross Health & Social Care Partnership 6 months ago
Craig Paterson
Perth and Kinross Health & Social Care Partnership

Submitted on 21/11/2023 at 17:02
Published on Care Opinion on 22/11/2023 at 09:21

Dear Giraffefb34,

Thank you for publishing such an uplifting and positive update on your mum's rehabilitation.

I remember your mum's stay on the ward, and I remember her being so positive and so determined. She was also very good at encouraging her fellow patients when it came to them receiving their OT and Physio.

It's really great to hear that your mum is doing so well. The team and I wish her well for her continuing recovery.

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Response from Natascha Shiels, Perth and Kinross Health & Social Care Partnership 6 months ago
Natascha Shiels
Perth and Kinross Health & Social Care Partnership

Responsible for operational management of the Community Alarm Team

Submitted on 22/11/2023 at 10:53
Published on Care Opinion at 12:08

Dear Giraffefb34,

Thank you for the positive feedback on the recent Community Alarm Installation for your mum. We are pleased to hear that having the alarm installed has given your mum and you as a family the confidence for mum to return home safely.

We hope your mum has a speedy recovery and feels safe knowing we are there should she require any emergency assistance

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Response from Kaillie Burnett, Perth and Kinross Health & Social Care Partnership 6 months ago
Kaillie Burnett
Perth and Kinross Health & Social Care Partnership

Submitted on 23/11/2023 at 13:53
Published on Care Opinion at 14:01

Dear Giraffefb34,

Thank you for the Positive feedback surrounding our teams input with your mum to support her getting home. I will pass this feedback on to Saoirse.

Your Mum's positive attitude and determination to get home made the process an enjoyable experience for us. We hope she continues to do well at home.

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