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"Blood tests"

About: Musgrave Park Hospital / Phlebotomy centre

(as the patient),

I attended the Phlebotomy Clinic at Musgrave Park Hospital for blood tests. Iwona was the nurse assigned to me. She was welcoming and very pleasant. She made me feel at ease and relaxed. She explained what she was doing and the tests that were requested by my consultant. The whole process was very efficient and fast. I was in and out in 5 minutes. Thank you Iwona.

The gentleman at the reception desk was welcoming, pleasant and well mannered. He was efficient and courteous.

The lady who rang me up regarding the appointment time and date was also very pleasant with clear speech and diction.

Everything about it was great.

Thank you NHS.

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Responses

Response from Hanna Stockman, Belfast Health and Social Care Trust 5 months ago
Hanna Stockman
Belfast Health and Social Care Trust
Submitted on 27/11/2023 at 09:37
Published on Care Opinion at 09:37


Good morning.

Firstly, can I thank you for taking the time to put into words your thoughts regarding the Phlebotomy Clinic.

We appreciate your feedback and are delighted to hear it has had a positive impact on your healthcare journey.

I will ensure staff are aware of your encouraging and kind words.

Regards,

Hannah Stockman

Phlebotomy Centre

Musgrave Park Hospital.

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