"Made the whole process really easy"

About: Bangor Community Hospital / Orthoptics

(as a parent/guardian),

My daughter has just been discharged from Orthoptics. Her journey started when she was 2 years old after she developed a squint.

Judith and her team have been amazing; we have had great support through patching, two surgeries with Miss George and regular reviews. The end results is brilliant, she is now 9 and no one would know she had a squint!

Judith has made the whole process really easy and built a great relationship with my daughter.

My daughter wanted to say that Judith always speaks to her directly, explains everything and treats her like a grown up.  It makes such a difference!

Thanks for providing such great care!

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Responses

Response from Allister Campbell, AHP Quality Improvement and Governance Lead, South Eastern Health and Social Care Trust 11 months ago
Allister Campbell
AHP Quality Improvement and Governance Lead,
South Eastern Health and Social Care Trust
Submitted on 22/11/2023 at 10:46
Published on Care Opinion at 10:46


picture of Allister Campbell

Dear Scott591

Thank you for sharing your story about your daughters experience with the Orthoptic's Team especially Judith. I will pass this onto them as I know they will be thrilled and delighted to read your kind words. Its so great to read that your daughters journey was so positive.

I wish you and your daughter well for the future

Allister

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Response from Jennifer Patterson, Orthoptic Professional Lead, Orthoptic Department, South Eastern Health and Social Care Trust 11 months ago
Jennifer Patterson
Orthoptic Professional Lead, Orthoptic Department,
South Eastern Health and Social Care Trust
Submitted on 28/11/2023 at 19:04
Published on Care Opinion on 29/11/2023 at 09:06


Dear Scott591

Thank you so much for taking the time to share your experience at our Orthoptic Clinic, I am delighted to hear that your daughter had such a positive result and enjoyed her visits with us. I will gladly share this with Judith and all of our team who work so hard to provide a great service. I know they will appreciate such lovely feedback.

Jenni

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