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"Their care and patience with the patients were outstanding"

About: Crosshouse Hospital / Day Surgery Crosshouse Hospital / Gynaecology NHS Ayrshire & Arran / South West Scotland Breast Screening Centre

(as a service user),

I just want to extend my heartfelt appreciation for all the care I received during my diagnosis and subsequent operation as a result of DCIS. This diagnosis was completely unexpected but the staff at the Breast Screening Service in Irvine went above and beyond at the various appointments I needed to have (thank you to the nurses who carried out my biopsy..I didn't feel it!). Advice and support were always just a phone call away from the specialist breast care nurses at Crosshouse.

I am sorry that I cannot remember all their names. From my first recall, mammograms, radiographers, nurses and doctors at Ayrshire Central and Crosshouse have been helpful and caring.

My operation took place at Crosshouse Hospital, where my great care continued. Mr. Houston, Miss Reid, Ms. Sharma, and all the theatre staff put me at ease, and I did not feel unprepared or worried pre- and post-operation.  All eventualities were covered.

I also want to extend a heartfelt thanks to all the nurses who were on shift during my night stay. Their care and patience with the patients were outstanding; nothing was too much trouble. As I have had an excellent experience under the breast cancer team that Ayrshire and Arran provided, I honestly cannot think of any improvements you could implement.

It may have been unfortunate to contract DCIS, but I honestly feel blessed to have received the care that the Ayrshire and Arran Breast Cancer team provides.

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Responses

Response from Tracy Baillie, Assistant General Manager - Cancer and Diagnostics, Diagnostics, NHS Ayrshire 5 months ago
Tracy Baillie
Assistant General Manager - Cancer and Diagnostics, Diagnostics,
NHS Ayrshire
Submitted on 19/11/2023 at 12:57
Published on Care Opinion at 12:57


picture of Tracy Baillie

Dear JoA641,

Thank you so much for taking the time to post this lovely feedback, your kind words are very much appreciated, our staff are always delighted to hear they have made a difference.

You've mentioned a few teams who have been involved in your care across the different aspects of the breast service, so I will make sure to send this to all of them.

I hope you are recovering well, sending you my very best wishes.

Tracy

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Response from Fiona Brown, Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse, NHS Ayrshire & Arran 5 months ago
Fiona Brown
Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse,
NHS Ayrshire & Arran
Submitted on 23/11/2023 at 17:22
Published on Care Opinion at 17:22


Thank you for taking the time to give such positive feedback. I am glad your stay within the day surgery unit was such a pleasant experience and I will ensure to pass on your kind words to the team. I hope you are recovering well.

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