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"Kind and caring nurse"

About: Medway Maritime Hospital / Accident and emergency Medway Maritime Hospital / Trauma and orthopaedics

(as a relative),

My mum broke her wrist and after several hours at minor injuries in gravesend was sent to MFT to have the fracture manipulated. After being sent from ED to SDEC back to ED we ended up in SAU. Lauren was an absolute credit to the hospital. So kind and caring and when she delivered the news we needed to go back to ED she took us there herself and made sure the ED team didn't bypass my Mum.

Sadly orthopaedics couldn't do anything that night, and she had to go back the following day but Lauren made what could have been a frustrating 3 hours much more enjoyable. Well done and thank you Lauren!

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Responses

Response from Medway NHS Foundation Trust 5 months ago
Submitted on 17/11/2023 at 09:02
Published on Care Opinion at 09:02


Thank you for letting us know your experience and for taking the time to share your feedback. We will ensure your kind comments are passed on to the staff involved.

Best wishes,

The Patient Experience Team

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