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Care Opinion

Treated with dignity and respect

Posted By sagittarius76

"Treated with dignity and respect"

About: Day Services / Overmills

(as a staff member posting for a patient/service user),

“The care and support that I receive at Overmills has been excellent. The staff always treat me with dignity and respect.

I always get to choose what activities I want to do when I attend. I have a mild learning disability and I am unable to read or write; this doesn’t detract from my ability to make my own choices and decisions. Staff support me whenever I need a bit of assistance enabling me to take part and join in with my peers. I enjoy all the activities that are on offer to me especially bingo, quizzes and reminiscence.

I am happy with the transport service provided both the drivers and escorts are all very helpful.

The unit is very clean and warm; it’s a lovely place to come to each week.

The lunch at Overmills is excellent. There is always a good choice of food that I enjoy.

I am relaxed at Overmills and I enjoy being in the company of others. I feel coming to Overmills lifts my mood, boosts my confidence and self-esteem and gives me something to look forward to.”

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Responses

Response from Linda Conway, Manager Overmills Day Service, Overmills Day Service 6 months ago
Linda Conway
Manager Overmills Day Service,
Overmills Day Service

I manage Overmills Day Service that delivers person centred care and support to older people with critical needs and dementia conditions in a safe friendly and caring environment.

Submitted on 24/11/2023 at 11:14
Published on Care Opinion at 11:14

Thank you for sharing your story.

It is heartening to hear that that the support you receive at Overmills is right for you and enables you to achieve your potential. Our meal service receives high acclaim and I am pleased that you personally find them to be 'excellent'.

The team will be delighted to hear that attending the centre has a positive effect on your mood, confidence and self-esteem and that you look forward to attending.

Kind regards

Linda

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