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"The Care and Support is Excellent"

About: Day Services / Overmills

(as a staff member posting for a patient/service user),

The care and support at Overmills Day Care is excellent. Staff always have a higher chair ready for me both in the dining and activity rooms. I am so grateful for their attention to detail. All the staff treat me with respect and compassion. I love how everyone remembers my name; I could not ask for any better.

The quality and variety of the activity program is excellent. I enjoy giving speeches and having group discussions. I find the reminiscence and life story sharing groups very interesting to me as I enjoy listening to other people’s experiences as well as sharing my own. I also thoroughly enjoy watching historical documentaries as they are educational and evoke stimulating conversation within the group.

The transport service is excellent; the driver and escort are very attentive.

The lunch menu at Overmills is delicious; I could not ask for better.

The building itself is wonderful, very clean and comfortable. The toilet facilities are excellent with plenty of room for mobility aids.

The service is well led and has more than met my expectations. I thoroughly enjoy the company and how everything is organised. I look forward to coming every week.

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Responses

Response from Linda Conway, Manager Overmills Day Service, Overmills Day Service 6 months ago
Linda Conway
Manager Overmills Day Service,
Overmills Day Service

I manage Overmills Day Service that delivers person centred care and support to older people with critical needs and dementia conditions in a safe friendly and caring environment.

Submitted on 24/11/2023 at 10:38
Published on Care Opinion at 10:38


Thank you for taking time to share your personal experience at Overmills.

It is extremely important to know that we know are getting it right for people using our service and am pleased to hear that you have found staff to be compassionate and respectful in their interactions with you.

Our aim is to providing a service that meets peoples needs and expectations and am delighted that we have more than met your personal expectations.

Linda

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