I contacted 111 - after pressing buttons to select different options and waiting for over 10 minutes for someone to answer the phone they triaged and said that someone from my local Out of Hours GP service would call back within 2 hours.
My son's ear pain was so bad he was in tears and rolling around on the floor. I took him to Out of Hours but they said they were too busy and to go back home and wait for the call back. Ridiculous, there were 2 people in the waiting area, hardly rammed! To send an 8-yr-old home who was in so much pain.
There are no walk-in clinics in Stockport so had no choice but ED. They were brilliant, the doctor listened and showed empathy. (They shouldn't have to deal with non-emergency cases that GPs should be dealing with, in my view). My son's ear drum perforated later that day.
Thank you ED for helping, but Out of Hours need to improve.
"My son's treatment"
About: Stepping Hill Hospital / Emergency Department Stepping Hill Hospital Emergency Department Stockport SK2 7JE
Posted by stonemt58 (as ),
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