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I doubt I could have had better treatment anywhere else

Posted By Happy Patient 1

"I doubt I could have had better treatment anywhere else"

About: Cowal Community Hospital (formerly Dunoon General) / Accident & Emergency

(as a service user),

I attended A&E in Dunoon Community Hospital twice recently, due to an infection in my arm - I am currently receiving chemotherapy for cancer.

The staff who attended to me were very supportive, professional, friendly and kind. I felt very relieved to be cared for by a doctor and nurse who had a wealth of knowledge and made me feel at ease, the professionals who dealt with me were reassuring and I felt very safe in their care.

My issue was dealt with quickly and the staff knew exactly what to do.  In addition to this, the department was immaculate, tidy and well organised. I doubt I could have had better treatment anywhere else.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland nearly 2 years ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 28/11/2023 at 08:27
Published on Care Opinion at 08:27

picture of Sylvia Fraser

Dear Happypatient1

Please accept our sincere apology for the delay in responding to your post.

Thank you very much for the lovely feedback to our staff and facilities. It is always nice to receive feedback from service users. We really appreciate you taking the time to post your thoughts.

I can confirm that this has now been passed to the staff involved.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Wishing you all the best for your treatment.

with kind regards

Caroline Cherry

Head of Adult Services-Health and Community Care

Argyll and Bute Health and Social Care Partnership

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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