"Impatient, unhelpful reception"

I have been with this practice for a long time, the Doctors are great, and e-consult has (for me) been a valuable addition to the way in which the practice works. However, I find the attitude of reception could be much improved. I appreciate the pressures that staff are under, but I rarely ever leave a telephone interaction with one of the front facing team feeling valued as a patient or a customer. Similar to other reviews here, there doesn't seem to be any understanding that a person may work, that appointments may be tricky to arrange, or that people may need a bit more time to think about what is being said or asked over the telephone. A bit more understanding and patience would go a long way to improving this score.