I want to congratulate the SHSCT Acute Care at Home Service. They rescued me from an awful night spent in ED in Daisy Hill Hospital recently. My admission through the ED to a reclining chair on a corridor was a distressing experience, made worse by what I felt was the awful communication between staff and myself as a patient.
I was lucky, Acute Care at Home accepted me onto their caseload. What a difference. From the beginning I felt safe. At all times I was kept informed, my opinion was sought and I experienced the highest levels of true patient centred care.
They listened to my concerns and worries and if I had questions, these were answered quickly. The team always followed up. They attended my home when they said they would be there. All members of the team without exception treated me with respect and dignity.
I cannot thank them enough. I know their approach to my care contributed greatly to my continuing recovery. An excellent service
"Their approach to my care contributed greatly to my continuing recovery"
About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital Emergency Department BT35 8DR Enhanced Care / Acute Care at Home Enhanced Care Acute Care at Home Portadown BT63 5QQ
Posted by Newry and Mourne resident (as ),
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