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Big thank you to Childrens A&E

Posted By Mum85

"Big thank you to Childrens A&E"

About: Royal Aberdeen Children's Hospital / Accident & Emergency (Emergency Care)

(as a parent/guardian),

Our teenage son suffered a minor head injury that wouldn't stop bleeding so up to Children's A&E we went. The lady on reception was lovely & very understanding at how stressful it was for him.

It was 8.30 at night so we thought we would have a long wait, luckily we were seen fairly soon by Dr Ioannis. The bleeding had stopped by this point and Dr Ioannis cleaned him up & carried out a neurological assessment which really put my son (and me) at ease. A little bit of glue to put him back together again and off we went home, sore but happy.

We would both like to say a big thank you to all the team up there, we really are so very lucky to have you all.

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Responses

Response from Kathryn Auchnie, Clinical Nurse Manager, Childrens Division, NHS Grampian nearly 2 years ago
Kathryn Auchnie
Clinical Nurse Manager, Childrens Division,
NHS Grampian

Submitted on 13/11/2023 at 12:53
Published on Care Opinion at 12:53

picture of Kathryn Auchnie

Dear Mum85

Thank you for taking the time to leave feedback following attendance at A&E with your son. I hope he is now fully fit and recovered from his injury.

I am pleased to hear that you did not have a lengthy wait to be seen and that all the staff were able to put your son at ease throughout his examination and procedure. The staff work really hard to make a difference in ensuring as positive an experience is had by the children and their families as possible.

I am sure they will be delighted to hear that they have made a difference with your son and yourself and will ensure they receive a copy of your lovely feedaback

Thank you again

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