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"We felt listened to and not rushed"

About: University Hospital Hairmyres / Gynaecology

(as a relative),

My sister had been diagnosed with a fist cancerous tumour on her stomach the day before, so we were pretty shook up. We were very anxious to learn if the ovary also had a cancerous spot. 

Dr Griffiths was excellent.

She got chairs so my mum dad and I could all sit and listen to what she had to say.

She let us all ask questions.

Took her time.

Made us feel every question was valid, even when my mum and dad asked something I’d already asked.

Didn’t make a big deal when I had to talk through tears.

We hope the ovary isn’t a worry but we felt listened to and not rushed.

Thank you 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 13/11/2023 at 19:46
Published on Care Opinion at 19:46


picture of Lise Axford

Dear Suzfeltlistenedto

Sorry to read that your sister has been diagnosed as having a cancerous tumour in her stomach. This must be a very difficult time for you all.

It is therefore so humbling that you have taken the time to give such positive feedback. Knowing that Suz felt listened to, as did her family is important. Asking questions, taking time to process information and clarifying answers is absolutely essential and I will ensure your comments are shared with Dr Griffiths.

Thank you for your kind words. It is very much appreciated.

Please pass on my best wishes to your sister and your family.

Kind regards to you

Lise

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