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"Everyone is treated with respect and dignity"

About: Royal Alexandra Hospital / Day Surgery Unit Royal Alexandra Hospital / Same Day Admissions Unit (SDAU)

(as the patient),

Wanted to pass on my very positive experience of the SDAU yesterday. I was admitted for day surgery. I also wanted to say a huge thank you to all the staff working there who treated me with kindness and care from the minute I went.

Alyson should be commended on running a very professional and efficient unit where everyone is treated with respect and dignity during a difficult and anxious time.

The unit ran like clockwork and liaison with theatre staff was very impressive. Everything was explained fully and I felt listened to throughout my stay. The coffee and toast was amazing and thanks to the lovely student who took time to make it.

I have no negative comments and hope this helps anyone else for the future if being treated there. It's amazing. Well done to you all, sorry I can't remember all your names. I also want to thank the consultant Miss Barker and her team, exceptional care, so thank you all xx 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC nearly 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 17/11/2023 at 09:18
Published on Care Opinion at 09:18


picture of Kevin Torbet

Dear Blueh65

Thank you for taking the time to leave us your feedback on Care Opinion.

I was delighted to hear the care and treatment you received from the staff was to a high standard and you felt treated with dignity and respect throughout your stay.

It was lovely to hear how the staff made you feel comfortable and showed a caring and professional manner.

I will be happy to pass on your thanks to Alyson and the team who I'm sure will be touched to hear you had such a positive experience while under their care.

Kind regards

Kevin

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