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Blood being taken at Royal Hallamshire Hospital

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"Blood being taken at Royal Hallamshire Hospital"

About: Royal Hallamshire Hospital / Clinical haematology

(as a service user),

In general I had a good stay at the Hallamshire, and the consultants were good at explaining things and helping me out.

On the other hand, I felt the support staff behaved awfully. I felt the admissions staff talked down to me and spoke about me like I was object, not a human. I felt the member of staff who took my blood was rude, grabbed my arm roughly, and again treated me in a dehumanizing way. These parts of the experience were frankly awful, and displayed a complete lack of empathy, and showed staff that didn't really care at all about their jobs or patients.

Room

Room


Environment

Environment

Personal Belongings

Personal belongings


Staff attitude

Staff attitude


Staff skills

Staff skills


Doctor

Doctor


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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust nearly 2 years ago
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 08/01/2024 at 13:38
Published on Care Opinion at 13:38

Thank you for taking the time to share your feedback about your recent experience of care with our services.

We are really pleased to read that your admission was generally good and that your consultants helped you.

However, we are sorry to hear that you had a less positive experience with some other members of staff and apologise for this. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.

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