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Attitude of nurse

Posted By David0728

"Attitude of nurse"

About: Queen Margaret Hospital / Out-of-Hours

(as the patient),

I turned up at Out of Hours at Dunfermline Queen Margaret Hospital - it was a Monday evening, as I was advised to do so by another nurse on the Saturday evening!

I was called and felt criticised before I'd barely got out my chair for only giving it 2 days on antibiotics -  I returned based on the information the previous nurse had given me.

NHS 24 said nothing about it being 2 days. Yet this nurse felt the need to be vocal about it in front of everyone around. Then tried to pass it off as a joke. I wasn't there just for something to do.

The nurse then appeared to go to reception to make sure that everyone there knew I was unhappy with the way they were dealing with me. 

In my view, it was unprofessionalism to the highest level! 

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Responses

Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife about a year and a half ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 10/11/2023 at 09:54
Published on Care Opinion at 09:54

picture of Lynnette Marshall

Good morning David0728,

I am sorry to hear you have been unwell and required to visit our service, I hope you are feeling better now.

I want to apologise for your experience of our service and want to advise this fall short of what we aim to deliver. I would like to investigate your concerns further and wonder if you could contact me at lynnette.marshall2@nhs.scot to discuss further.

Thank you for taking the time to provide such valuable feedback, again I offer apologies and I do hope you are feeling better now.

I look forward to hearing from you,

Lynnette

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife about a year and a half ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 10/11/2023 at 09:59
Published on Care Opinion at 09:59

picture of Siobhan Mcilroy

Dear David0728

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am sorry you did not have a good experience at Out of Hours, this must have been awful for you. I am sorry you were not made to feel welcome. If you would like an opportunity to discuss this further please send me an email at siobhan.mcilroy@nhs.scot and put "Attitude of Nurse" in the subject heading

Thank you again for sharing your story, and I hope you are feeling better.

Best wishes and take care, Siobhan

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Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife about a year and a half ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 10/11/2023 at 11:40
Published on Care Opinion at 11:40

picture of Lynnette Marshall

Dear David0728,

Thank you for taking the time to provide me with the further information required to action your concerns.

Again, we do appreciate the time taken to provide such valuable feedback and I apologise for your experience.

I wish you a speedy recovery.

Kind regards,

Lynnette

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