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"I think it was the most relaxing few hours I have had for a long time"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

I was admitted to the new NTC to have a total knee replacement done. 

I was  very nervous but soon put at ease by the wonderful staff. 

For every  part of my stay I was treated with dignity respect and friendliness. From admission to discharge, everything was explained clearly and with little fuss.

My operation was done and the theatre staff kept me entertained with all their chat, I felt very cold and a warm air blanket was tucked around me along with earphones playing my favourite music - in fact, I think it was the most relaxing few hours I have had for a long time.  

Recovery room staff checked me over with care, again explaining everything they were doing. 

So to all the amazing staff in the new unit I want to say a big thank you, I think we are very lucky in Fife to have the Victoria Hospital. 

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Response from Andrea Bendowski, Clinical Nurse Manager, Planned Care, NHS Fife nearly 2 years ago
Andrea Bendowski
Clinical Nurse Manager, Planned Care,
NHS Fife
Submitted on 13/11/2023 at 12:22
Published on Care Opinion at 12:22


picture of Andrea Bendowski

Dear Patient,

Thank you for taking the time to share your recent experience of the National Treatment Centre. I am delighted to read that the staff were able to put you at ease and that you were treated with dignity, respect and friendliness throughout your journey. This is the standard that we strive to deliver for all the patients in our care. I am pleased that you also managed to have a relaxing few hours!

We are very proud of the team in the National Treatment Centre, and I know they will be very pleased to read your comments.

Thank you for sharing.

I hope you are recovering well.

Andrea Bendowski

Clinical Nurse Manager

Planned Care

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