"Unresolved after leaving a review on 8th…"

I On September 8th, I left a review stating my disappointment that the clinic repeatedly told me they do not offer any NHS travel vaccines. In response, I was told that my feedback had been taken into account and that GPs are obliged to vaccinate against Hepatitis A, Polio, Cholera, and Typhoid free of charge if required.

However, despite reaching out to the clinic several times, I have been told on each occasion that they do not offer travel vaccinations and claim to be unaware of my review. I was advised to email my review and response to the practice manager three weeks ago, but I never received a response. When I called back to check, I was told that my email was never received, and was requested to send it via "Patches."

It is incredibly disappointing that patients may contact the clinic for their vaccinations, and despite being assured that changes would be made, it seems that no action has been taken.