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"Long wait no pain relief"

About: Chesterfield Royal Hospital / General surgery

(as a service user),

I took a letter to a&e my doctor wanted me to get checked over irregular heart beat and severe abdominal pain  I waited over 2 hours to be asessed  when I was assessed I repeated I was in sever pain I was told they would put a canula in and I would get some pain relief  I was also put on heart monitor has I had a funny chest pain I used my spray  my stats had dropped so I was transferred to majors in a chair room again I asked for pain relief  I was put on monitors 

I was in alot of pain  I pressed my buzzer so that I could go to toilet and become more comfortable

When I returned I told the HCA I was back I thought I would be put back on monitors  after 20 I was not put back on monitors the Dr had told me they wanted another edge doing no one came so pressed my buzzer after 15+ minutes I asked another HCA who just put plug in but didn't set it up again so screen was blank  I asked another HCA if I could go home, I was pain, I had had enough and I had pain killers at home they said they would ask but never came back . Another came to take me to SAU for assessment I asked about pain relief they said they would check but came back and apologies but none had been ordered so I needed to asked when I went up for assessment now I was confused has I was taken to Murphy ward. I quired this has it was not sau I had also asked for my canula to be taken out twice has it had blown and my hand had swollen which caused me even more pain.

I asked why I was in Murphy not sau i was shown to a room I was waiting for Dr. In the end the pain was too much so I went to see nurse and signed myself out. I had just got home when my husband said A&E have been looking for me, even though they had sent me to Murphy ward I have since found out this was mistake. I should have been taken to SAU who were also looking for me  I phoned SAU and explained what had happened they said they were glad I was safe  and asked if I would like to go back next day which I declined 

In summary I was left without pain relief for 7 hours plus after asking at least 4 times    I was supposed to be monitored which I wasn't  the care I feel was very lacking and mistakes were made has to were I was supposed to be and where I was taken no an experience I want to repeat  I was there nearly 8 hours 

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Response from Rachel Floyde, Interim Senior Matron, Orthopaedics and Specialist Surgery Care Unit, Chesterfield Royal Hospital 7 months ago
Rachel Floyde
Interim Senior Matron, Orthopaedics and Specialist Surgery Care Unit,
Chesterfield Royal Hospital
Submitted on 16/11/2023 at 12:53
Published on Care Opinion at 13:03

picture of Rachel Floyde

Hi Katherine

Thank you for sharing feedback on your experience on Emergency Department, SAU and Murphy Ward. I am sorry that you were left for long periods without adequate pain relief. I would appreciate it if you could speak to our ACS team on 01246 512640 to raise a concern around your stay. This will give us the opportunity to review your notes and speak to the staff that cared for you to be able to review what happened.

Thank you.

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Update posted by Katherine23 (a service user)

Thank you for your response unfortunately. I am in hospital again with the same illness as last time but I give you permission to read my notes.

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