Care Opinion

Amazing service NHS Fife.

Posted By Grateful@patient

"Amazing service NHS Fife."

About: NHS 24 / NHS 24 (111 service) St Andrews Community Hospital / Urgent Care Centre

(as the patient),

I wakened this morning with a rash, which I suspected may be shingles after suffering pain for 2 days. I phoned 111 at 0730. Got a callback within a short time with an appointment at St. Andrews community hospital urgent care. I was see by a lovely Dr and shingles confirmed, and had my antiviral tablets by 1045.

Amazing service.

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Responses

Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 10 months ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 06/11/2023 at 16:06
Published on Care Opinion at 16:06

picture of Lynnette Marshall

Good afternoon Grateful@patient,

I am sorry to hear you have been unwell and in pain, Shingles are very uncomfortable. I hope you are recovering well.

I am pleased to read you had a positive experience of our service and would like to share you feedback with the individuals involved in your care. I wonder if you could contact me at lynnette.marshall2@nhs.scot to provide some further details.

Thank you for taking the time to provide such valuable feedback, it is gratefully received.

Many thanks,

Lynnette

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 10 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 06/11/2023 at 21:16
Published on Care Opinion at 21:16

picture of Shona Lawrence

Hi Grateful@patient

I'm sorry to learn of your shingles diagnosis. I know this can be painful and I hope the antiviral medication assists and you feel better soon.

Thank you so much for sharing your impressive journey of care on Care Opinion. To have called 111, be referred to NHS Fife and seen face to face in just over three hours is fantastic. Well done to the staff involved and great teamwork between Health Boards.

I plan to share your story more widely within NHS 24 as I am keen to share your positive experience with as many staff as possible. Our staff don't often get to hear what happens following a call to 111, therefore as yours is such a great example of joined up person-centred care, I'm sure our staff will be delighted to see your positive comments.

Should you care to provide any additional detail, I can be contacted on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes for a full and speedy recovery.

Shona

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Response from Olivia Robertson, Senior Manager, Childrens Services Fife, Fife Health & Social Care Partnership 10 months ago
Olivia Robertson
Senior Manager, Childrens Services Fife,
Fife Health & Social Care Partnership

Submitted on 07/11/2023 at 10:01
Published on Care Opinion at 10:01

picture of Olivia Robertson

Good morning Grateful@patient

I am really sorry to hear you have had shingles as this is so painful and hope you are feeling better now. Thank you so much for posting your feedback. NHS24 colleagues and the team in Urgent Care Services Fife will be really pleased to read such a positive story about St Andrews MIU and we shall share this widely with the whole team.

Thanks again and wishing you a speedy recovery

Best Wishes

Olivia

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