"Reception: mixed review"

I have phoned several times and pointed out that I cancelled an appointment, which was shown as did not attend on the appointments part of the Web Site.  Each time I was assure it would be rectified; sometimes the person I was talking to apologized sometimes they were quite cursory.  Either way, it is still there, saying I did not attend.  

On another occasion I spoke to Reception about changing the cream on my repeat prescription.  the person I spoke to said they would speak to the Doctor and then get back to me, but it might be "a few days".  that was months ago and I have yet to hear from them. 

The advance appointments that can be done online is fully booked for the next three months although the web site offers this as a service.

I had a call from Reception to book an appointment with me for a blood test.  This came out of the blue. I was given no reason for why I should be having a blood test or where the instructions to book one with me had come from.

All in all, I do not feel that when I speak to Reception I will get either a caring or professional or even useful response.  I feel frustrated because they don't seem to know or care about my  needs and also anxious about my own health.