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"Poor care for my partner on wards"

About: Medway Maritime Hospital / Cardiology Medway Maritime Hospital / Older people's healthcare

(as a carer),

We found the nurses to be rude where my partner was on Lister and Will Adams wards.

First my partner fell out of the bed of the night, did nothing, when I turned up for visiting I complained about not have an x-ray and they did take him he broke his hand was going to put plaster on it ever happened.

Move to Will Adams ward, nursing staff very rude, he needed ECG but two that was on the ward didn’t work next day, when to do it again and still didn’t get done. When he finally had it done showed on ECG that he had a slight heart attack, blood straight away to see how bad it was.

The ward was dirty, it smell, the food was disgusting, if elderly people are left on this ward they need decent staff who know what they’re doing to be able to look after them.

What is Will Adams ward what is it meant to be, I think it the worst ward I have ever been on. 

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Responses

Response from Medway NHS Foundation Trust 5 months ago
Submitted on 14/11/2023 at 13:16
Published on Care Opinion at 13:28


We are very sorry to hear of this poor experience on Lister and Will Adams Wards and would like to understand more about what happened.

Please contact our Patient Advice and Liaison Service (PALS) Team on 01634 825216 or medwayft.pals@nhs.net and they will be happy to speak with you.

Kind regards,

The Patient Experience Team

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