"I couldn't have asked for more assistance and reassurance"

I have always found anything health related terrifying, especially needles. I recently had my first blood test. I worked myself up horribly, hardly slept and cried most of the time.

I had an appointment which had to be cancelled and rearranged for the next day so I was even more worked up waiting another day, but the nurse (Lana) on the phone was so considerate and made me feel able to do this.

I came down to my health clinic in Coatbridge with my husband, crying and thinking there was no way I was going through with it. Lana called my name 5 minutes later and she knew who I was (from yesterday's phone call and my teary face no doubt). She was reassuring from the start. Total concentration on what I needed and how to make me feel more comfortable.

Lana listened and reassured me I could do it and she was there to help in any way. She spoke me through every step from pressing for a vein to the needle going in, asking about my day plans to the needle then coming out. I couldn't have asked for more assistance and reassurance from such a lovely women. She really made the whole experience manageable and I have Lana to thank for making my first blood test and fears seem so doable in comparison to previous experiences and the therapy I've been doing to overcome such fears.

I told Lana all of this and asked if I ever need bloods again if I could request her as I've never had such a seamless experience for vaccines before and being my first blood test I was extremely nervous. Thank you so much Lana and Coatbridge Faraday Practice for putting me at ease. I can't believe I done it! I'm so proud!