This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Impossible to make an appointment

Story from nhs.uk

"Impossible to make an appointment"

About: Crown Heights Medical Centre

Its impossible to make an appointment to see your doctor, trying via the links on their website no matter what time you try from early morning to late at night is just a waste of time, it comes up with a page "Online enquiries to Crown Heights Medical Centre are temporarily disabled" and its been like that for weeks. They no longer accept setting up an appointment via phone and if you visit the surgery they say they can no longer allow you to make appointments in person you must do online! I'm ill and can't get to see my doctor, this is disgraceful, unnecessary and disappointing for a practice which in all other ways is brilliant with an excellent staff and doctors.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Crown Heights Medical Centre 5 months ago
Crown Heights Medical Centre

Submitted on 16/11/2023 at 10:26
Published on nhs.uk at 20:17

Dear Patient

Thank you for your feedback and I am sorry that you have had difficulty making an appointment.

As you correctly point out we do have to suspend Klinik, but often it comes back on during the day. The reason we suspend Klinik is because of the high volume of appointment requests received by a point in time so Digital Access Doctors suspend Klinik, to ensure they do not overbook that day’s appointments. It is not until they’ve opened a Klinik form that they can ascertain whether an appointment is required.

Once the forms have been worked through and they still have capacity they will re-open the system for clinical triage.

In the meantime if you require urgent medical assistance you should call the surgery, and our telephone service remains open for all enquiries not related to booking a GP appointment.

I trust the foregoing deals with you concerns and thank you again for your feedback.

Kind regards

Paul Butterworth

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k