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"Lack of communication, lack of respect for…"

About: Dr Solway & Dr Whale Practice

On Tuesday 17/10 I went in the surgery because my blood pressure was 180/100 I had an appointment with a doctor at 3 p.m , in the surgery my blood pressure was almost 200/120, I was prescribed a new medication and I was told to come back in the next morning for an appointment with another doctor, in the second day when I attended my blood pressure was the same, they increased my medication and made another appointment appointment for 20 of October. On 20 of October the doctor took blood tests, my blood pressure was 170/100 and I was told by the doctor to monitor my blood pressure and to bring it in the surgery after 5 days. I told my doctor that I am working and I need a fit note because I was told that might take 2 weeks for my blood pressure to settle, the doctor told me that if I feel that I need a fit note he will issue one in the next Monday because he cannot give me for the first seven days. Monday ( on 23rd of October I didn't receive nothing, in the next I called the surgery an I was told that the doctor is not in and they will send a message to him for the next day when he in the Surgery. On 25th October I didn't receive nothing so I went in the Surgery,after the identification first I was asked if I was seen by the doctor because the doctor said he didn't see me, I told them about all the appointments and I was told from GP reception that the doctor doesn't think I need a fit note. I am speechless and my blood pressure is up to the roof again, I am trying to keep my calm bu I am really disappointed .

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Response from Dr Solway & Dr Whale Practice about a year and a half ago
Dr Solway & Dr Whale Practice
Submitted on 05/01/2024 at 14:06
Published on nhs.uk at 14:37


I am sorry to hear that you feel that your experience has caused you stress and upset. It appears during this period you were misinformed on the processes and seem to have had an expectation that a FIT note would be automatically sent to you. Having looked into the situation and discussed with the doctor I have been informed that a FIT note is not automatically given for high blood pressure. Medication is reviewed and increased/decreased as appropriate and you are asked to give it a bit of time to settle which is why you were asked to wait for 2 weeks. Very often patients turn up at the surgery for a Bp reading and find that their BP is high as they may have rushed or worry about the appointment, we are seeing more patients using their own BP machine at home and sending in their readings to the practice as a way to monitor their BP. You may decide that this is a good option for you and we will be happy to receive your readings and enter them into your health record.

I hope things have improved greatly for you going forward if you have any other issues please do not hesitate to contact us

Practice Manager

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