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"Hospital stay - RDE Wonford (Otter/Durbin wards & surgery)"

About: Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as a carer),

The care I received from everybody was amazing. I came is as an emergency tib/fib leg break. Immediately the paramedics set me at ease and looked after me in the ambulance and while waiting for initial treatment and a bed.

Everything that was being done was explained, which helped keep anxiety to a minimum.

On Otter Ward, while waiting for the main operation, all staff made me welcome - nurses, assistants, cooks (especially the Scottish male cook). Despite delays (because of my relative age and health) were explained by the very apologetic doctors/surgeons.

After care in Resus and Durbin Ward was again exemplary - in a much more demanding ward, I never felt uncared for.

Not a single person put a foot wrong, despite obviously being super busy and super stressed.

I tried my best not to add to it (the doctor described me as the calmest patient in the hospital, despite being delayed 3 days!)

Thank you.

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Responses

Response from Karen Facey, Patient Experience Support, Patient Experience, Royal Devon University Healthcare NHS Trust 6 months ago
Karen Facey
Patient Experience Support, Patient Experience,
Royal Devon University Healthcare NHS Trust
Submitted on 01/11/2023 at 12:54
Published on Care Opinion at 12:54


picture of Karen Facey

Dear Wulfy7,

Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital.

I hope you are recovering well after breaking your leg and having your operation. I am delighted to hear that you are so happy with the care you have received during your stay in hospital and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff.

Kind regards

Karen

Patient Experience

Royal Devon University Healthcare (Eastern)

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