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Disappointing service

Posted By Boona

"Disappointing service"

About: University Hospital Ayr / Pain management

(as the patient),

I was eventually referred to pain management via my GP after having a terrible time with the GP.

I received some forms to fill in which I sent back and then received a 5 minute telephone call from a doctor. They weren't very clear with what was happening (I find the NHS is renowned for poor communication) and at the end of the 5 minute call they advised they would speak to me again.

After receiving further letters it became apparent that they had referred me to pain psychology. 

I never heard from pain management again and the second appointment never happened. It's now over a year since that was supposed to happen so clearly isn't going to. Generally disappointing service, which I have found is the usual for the NHS.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran about a year and a half ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 06/11/2023 at 16:01
Published on Care Opinion at 16:01

picture of Pamela Gibson

Dear Boona

Thank you so much for taking the time to share feedback on your healthcare experience with us via Care Opinion.

Please accept my apologies for your poor experience. This is not the person centred care that we aim to provide.

I appreciate that it must be very frustrating not knowing what has happened with regards to your appointment, however it is difficult for us to look into specific concerns raised as Care Opinion is completely anonymous.

We would, however, welcome the opportunity to look into this in more detail for you. If this would be helpful, I would be most grateful if you could provide me with your details so I can pass them to the Service. You can leave your contact details on 01292 513942 (voicemail) and I will call you back or via email at aa.patientexperienceteam@aapct.scot.nhs.uk

I hope to hear from you

Kind regards

Pamela

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Response from Cheryl Mackenzie, Patient Experience Facilitator, Patient Experience Team, NHA Ayrshire & Arran about a year and a half ago
Cheryl Mackenzie
Patient Experience Facilitator, Patient Experience Team,
NHA Ayrshire & Arran

Gathers feedback on the patient's journey

Submitted on 29/11/2023 at 14:01
Published on Care Opinion at 14:40

Dear Boona,

Thank you for taking the time to share your feedback on Care Opinion and for reaching out to the patient experience team. This allowed me to look in to this in more detail for you.

I sent you an email to you this morning, I hope this answers your concerns in more detail.

Please don't hesitate to get in touch should you need any further help.

Kind regards,

Cheryl

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