Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Very Poor communications

Story from nhs.uk

"Very Poor communications"

About: Royal Berkshire Hospital

About 3 weeks ago one of my NHS hearing aids domes split. Its still usable but not as good a sound.

I completed a repair form to get a new set of tubes (should be every 6 months and it was only 5).

Since then total silence I know the post is bad but not that bad and no email to say they had acted on my form.

I tried using the email I was given 5 months ago and the number on my card, the response to both attempts is go online and complete the form. Whats the point if it isn't acted on?

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Berkshire NHS Foundation Trust about a year and a half ago
Royal Berkshire NHS Foundation Trust

Submitted on 10/11/2023 at 16:31
Published on Care Opinion at 16:44

Thank you for your feedback on the process of ordering new tubes for your hearing aid. We will contact the department responsible for this, to see what might have happened to your request. We will then post our findings on here.

If you would like to get in touch with our Patient Advice and Liaison Service (PALS) in the meantime, we will be able to personally help you with your request.

Email: pals@royalberkshire.nhs.uk

Yours sincerely,

Patient Experience Team

Royal Berkshire NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Royal Berkshire NHS Foundation Trust about a year and a half ago
Royal Berkshire NHS Foundation Trust

Submitted on 10/11/2023 at 17:14
Published on Care Opinion on 11/11/2023 at 15:19

Response from our Audiology department:

Good afternoon,

Thank you for getting in touch with the department. We are sorry to hear that you haven’t received the parts that you had requested. Please can you forward your details to the audiology department on audiology.royalberkshire@nhs.net for us to look into the matter further.

Requests forwarded to us via the online form are cleared quickly. We do ask patients to allow up to 2 weeks for any requested parts to arrive by post. However, we understand this time has now passed. Please can you contact the department directly, so we can resolve the issue with the aids.

Best wishes,

Audiology Department

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k