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A wonderful reception and a great team

Posted By RayFaeTroon

"A wonderful reception and a great team"

About: University Hospital Ayr / Cardiology

(as the patient),

On transfer from Hairmyres to Ayr post heart attack, a wonderful reception and a great team, espically Karen and Katie (the names I managed to recall).

I left to spend last night in Station 6, and I miss the privacy of Station 5.

I wish I could recall more names, but saying not one member of staff disappointed will hopefully suffice. 

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 6 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 06/11/2023 at 15:35
Published on Care Opinion at 15:35

picture of Pamela Gibson

Dear RayFaeTroon

Thank you so much for taking the time to share feedback on your healthcare experience within Stations 5 and 6, University Hospital Ayr following a heart attack.

I am sure this must have been an anxious time for you, and I am delighted to hear that you and received such professional and compassionate care, from our staff.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to forward your comments with the wider Teams in Station 5 and 6 and in particular with Karen and Katie to share your kind words and to give recognition for their exemplary care and treatment

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge her care experience.

Kind Regards

Pamela

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