"Frustrated"

After spending 90 minutes on a phone call waiting to be connected to Outpatients, I enventually got to No.1 in the queue it came up with a message, please enter your code. The only code I could think of was my hospital number so started putting that in but after the 2nd digit, it said You have been logged out and ended the call. I do not have any other code on my correspondence. Really frustrated.