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"Day Procedure New Victoria Hospital"

About: New Victoria Hospital / Day surgery

(as the patient),

I attended the New Victoria Hospital for a Laparoscopic bilateral inguinal hernia repair in early October 2023. I checked in and a short time later was greeted by Silag (Silvia) who introduced herself and said she would be taking care of me. She settled me in to the ward and explained what would be happening. She was accompanied by a pre registered Nurse and Silvia was taking the time to explain to her what she was doing. 

I was met by the Anaesthetist who explained what would be happening. I asked her a few questions which she kindly answered for me. 
I was also met by the surgeon and another Doctor who thoroughly explained what would be happening and what to expect. 

I was second on the theatre list so would be going to theatre late morning. I was looked after by Silvia in the meantime. 

I was walked along to theatre by a Nurse. Apologies that I cannot remember her name. I told her of a couple of worries that I had and she tried to put me at ease.

We then arrived in the Anaesthetic Room where the nurse passed on my concerns to the Anaesthetist whose name was Paddy I think (normally works at Queen Elizabeth Hospital). He addressed my worries and put me at ease. The whole Anaesthetic Team were brilliant and kept me distracted from what was happening which was great. 

I came round in recovery and remember being really chatty with the nurse who chatted with me. 

I was able to return to the ward soon after where Silvia took care of me until I was ready to go home. 

I went along to the discharge lounge to wait on my wife and kids. When they arrived I was accompanied out to meet them by another nurse. She offered to carry my bag. 

All in all a great experience. All of the staff were friendly and put me at ease. The hospital facilities were really clean. Thank you for taking care of me. 

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Responses

Response from Emma Miller, Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital, NHS Greater Glasgow and Clyde nearly 2 years ago
Emma Miller
Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital,
NHS Greater Glasgow and Clyde
Submitted on 06/11/2023 at 08:57
Published on Care Opinion at 08:57


Dear October 2023

Many thanks for taking the time to share your experience as a patient in our day surgery unit. You have expertly given a description of a patient journey and I am sure that this will help give other patients an understanding of what to expect coming to our unit - thank you! Feedback from patients is always warmly received by staff. I am delighted to read that you had a great experience and felt you were afforded the opportunity to have your procedure explained and for your questions/worries to be answered and you were put at ease. I will ensure your generous feedback is shared with Paddy, Silvia and the entire day surgery team. Feedback from patients certainly keeps the team striving to deliver the best care they can every day.

It was our pleasure to take care of you and we all wish you well with your recovery.

Emma Miller - Theatre Coordinator

Day Surgery

New Victoria Hospital

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Response from Mary Taylor, Lead Nurse, Day Surgery - New Victoria Hospital, NHS Greater Glasgow and Clyde nearly 2 years ago
Mary Taylor
Lead Nurse, Day Surgery - New Victoria Hospital,
NHS Greater Glasgow and Clyde
Submitted on 06/11/2023 at 09:41
Published on Care Opinion at 09:41


Dear October 2023,

Thank you so much for taking the time to share your experience of the care you received within our day surgery unit.

This is really appreciated by our team and used to guide our future care for our patients.

I am so happy to hear you felt so at ease during your surgical procedure by our experienced anaesthetic, nursing and surgical team and I will ensure your feedback and praise for their expertise is shared.

I am also delighted to hear you were able to return home on the day of your surgery to recover in your own home and wish you well for your ongoing recovery journey.

Again thank you so much for your lovely feedback,

Kind Regards

Mary Taylor

Lead Nurse NVIC DSU

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