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I never once felt any fear, they took my mind off it

Posted By moonwy69

"I never once felt any fear, they took my mind off it"

About: Causeway Hospital / Pre-Assessment Unit Causeway Hospital / Stoma Care Specialist Nurse Causeway Hospital / Surgical 2

(as the patient),

From day one I could not have had better care. The care, right from the beginning to the day I left was so professional and so well done!

I was taken first to see pre-assessment nurse and she was brilliant with her explanations. Then the stoma nurse was very good and she was very jovial, which I liked and then I was taken to the ward. The ward care was absolutely brilliant they were jovial and they’d do anything for you. I couldn’t make that or this service any better.

On the morning of the operation I was taken to the anaesthetist and he was very good and put me at ease straight away and again, he was also jovial which I really liked. The craic was so good. If it wasn’t for the reason I was there I would back again! Even meeting the staff in theatre. Everyone was so accommodating. Everyone is so brilliant and professional at their jobs. I never once felt any fear. They took my mind off it. Waking up in recovery, the nurse there was brilliant and stayed with me the whole time.

The aftercare was brilliant the whole time. They even reminded me to check my morphine drip for pain management.

During my stay, I also noticed how responsive and reactive they were to the crash alarm—everyone was so professional and really doing the best they can-it shows they want to be there.

The staff really don’t get minute and they are doing this day in and day out-they really are so dedicated and I cannot praise them enough. They deserve every bit of praise.

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Responses

Response from Marie Devlin, Manager Pre Assessment Unit, Antrim & Causeway, Surgical and Clinical Services, NHSCT nearly 2 years ago
Marie Devlin
Manager Pre Assessment Unit, Antrim & Causeway, Surgical and Clinical Services,
NHSCT

Submitted on 30/10/2023 at 11:04
Published on Care Opinion at 11:04

Hi moonwy69

My name is Marie Devlin and I am the manager of pre op assessment team.

Thank you so much for taking the time to give such positive feed back. I am so glad that your whole surgical experience was a positive one. The staff all work very hard to ensure that all our patients have a positive experience on their surgical journey and I am extremely proud of them. I will pass this on to the staff in Causeway who appreciate any feedback from their patients.

Regards Marie

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Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT nearly 2 years ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT

Submitted on 07/11/2023 at 14:29
Published on Care Opinion at 14:29

hello moonwy69

My name is Deborah Dyson I am the ward SR in Surgical 2.

Thankyou for taking the time to leave us feedback on your stay with us.

I am delighted to read that you were put at ease. The staff always try to ensure that they are jovial and happy to ensure that all our patients are comfortable.

I will pass on your kind words to my whole team and the stoma nurse who will be delighted with your kind words

I wish you well in your recovery

Debbie

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Response from Tracey Donnelly, Stoma Care Nurse, Antrim Hospital, NHSCT nearly 2 years ago
Tracey Donnelly
Stoma Care Nurse, Antrim Hospital,
NHSCT

Submitted on 10/11/2023 at 15:49
Published on Care Opinion at 16:42

hello moonwy69

My name is Tracey Donnelly I am the Stoma Services Manager for the Northern Trust.

Thank you for taking the time to leave us feedback on your hospital experience.

I am delighted that your contact with the stoma care nurse in Causeway was a positive experience and I will pass on your comments to the stoma care team who really appreciate your feedback. Marie and Jessica are very dedicated to the patients and your feedback highlights this.

Many thanks and a speedy recovery.

Tracey

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