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"An excellent service with excellent clinical practitioner"

About: Trust Wide Physiotherapy Services / Physiotherapy First Contact Practitioner Service

(as a parent/guardian),

My daughter attended physio with Margaret following fractured clavicle.  When I rang the GP we were referred to Margaret the next day so no long waiting lists.

Margaret was excellent in her communication with Ciara.  She took time to give her a full explanation of her injury using verbal, pictorial and 3D model. 

She then gave her a full assessment and examination.

Margaret knowledge and skills were excellent, but what made this appointment so worthwhile for my daughter was the manner in which Margaret took time to communicate with Ciara at her level. Not an easy task when dealing with teenagers.  In doing so my daughter listened , took on board all her advice , which greatly aided her recovery. 

An excellent service with excellent clinical practitioner. 

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Responses

Response from Suzanne Kennedy, Clinical Lead Physiotherapy, First Contact Practitoner Service, NHSCT 6 months ago
Suzanne Kennedy
Clinical Lead Physiotherapy, First Contact Practitoner Service,
NHSCT
Submitted on 02/11/2023 at 13:38
Published on Care Opinion at 16:40


Thank you for taking the time to leave feed back on the First Contact Physiotherapy Service. My name is Suzanne Kennedy and I am the manager of this service. I am really glad to hear that your daughter received the care and advice she needed from Margaret. I will share your story with Margaret and the rest of the staff in our service as a good example of the importance of communicating well with teenagers. I hope she continues to recover well from her injury and thankyou again for letting us know.

Best wishes

Suzanne

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