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Disappointing attitude of a staff member

Posted By Lurgan

"Disappointing attitude of a staff member"

About: Lurgan Hospital / Older people's healthcare

(as a relative),

I was recently at Lurgan Day hospital with a family member and a few other patients were there. One man had an interpreter with him and a member of staff constantly referred to him as a foreigner. I found this very derogatory for the elderly patient. 

This is amazing service offered at Lurgan hospital but I found this very disappointing. The rest of the staff were so friendly and helpful.

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Responses

Response from Celene Kirrane, Head of service ICS, AC@H and Older Peoples ambulatory Services, Adult Community Services Directorate, Southern Health and Social Care Trust about a year and a half ago
We have made a change
Celene Kirrane
Head of service ICS, AC@H and Older Peoples ambulatory Services, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 30/10/2023 at 14:44
Published on Care Opinion at 14:44

picture of Celene Kirrane

Thank you for taking the time to feedback about your recent experience at Lurgan Day Hospital.

I am sorry that this was your experience and you observed this from one of the staff members.

It is important that our service users are all made to feel that they are valued and that diversity is celebrated and our use of language is important when speaking with service users.

I will request that the staff working within this area see your feedback and will encourage all the staff to complete refresher training on equality, good relations and human rights within the next two weeks

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