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My mum was cared for with dignity and patience

Posted By Susannah23

"My mum was cared for with dignity and patience"

About: Victoria Hospital / Surgical High Dependency

(as a relative),

Staff at the SHDU, Victoria Hospital were attentive, kind and responsive. My Mum spent 1 week in SHDU and we all felt that she was cared for with dignity and patience. They acknowledged her as an individual taking time to get to know her as a person, making her feel heard and understood. We were grateful to be in the care of a team of such highly skilled caring professionals.

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Responses

Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife about a year and a half ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 28/10/2023 at 19:18
Published on Care Opinion at 19:18

Hello Susannah23

Many thanks for your lovely feedback. Quality patient centred care is our aim, and it is good to note that was indeed your Mum's experience, that is so very important. Wishing you all well. Thank you again. Jamie Doyle.

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Response from Julie Taylor, Senior Charge Nurse, Sugical High Dependency Unit, NHS Fife about a year and a half ago
Julie Taylor
Senior Charge Nurse, Sugical High Dependency Unit,
NHS Fife

Submitted on 14/11/2023 at 15:56
Published on Care Opinion at 15:56

Good Afternoon Susannah

Thank you so much for your lovely feedback, I am very proud of the SHDU team. I will share your feedback with them all.

We strive to deliver individual care to each patient attending to their different needs. I hope you mum is recovering well.

thank you again

Julie Taylor

SCN

SHDU VHK

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