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Impressive care and attention

Posted By Martino184

"Impressive care and attention"

About: Lauriston Building

(as a service user),

I had an unexpectedly straightforward and brilliant experience with the NHS Lothian Audiology department on Lauriston Place.

I had a heading aid that needed to be repaired.  I emailed the team and got an email back almost immediately!

I then went in to the department to hand in my aid for repair, and the staff were so friendly and clear in terms of explaining the process. The hearing aid was ready within a week!

I wanted to write to thank everyone involved and say it is clearly a great-running department with really friendly and efficient processes in place.  Thank you! 

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian about a year and a half ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 01/11/2023 at 15:39
Published on Care Opinion at 15:39

Dear Martino184,

Thank you for taking the time to share your feedback with us via Care Opinion, that is greatly appreciated.

I am so pleased to hear that you had a brilliant experience when attending the Audiology Department at Lauriston Building to repair your hearing aid. I am glad the team were able to help you and that you found them to be friendly and efficient.

Please be assured that your lovely comments have been shared with the team, and they will be delighted to receive it.

Thank you again for sharing your experience.

Best wishes,

Ana Mezzomo

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