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"I didn't feel listened to"

About: Causeway Hospital / Early Pregnancy Unit Maternity care / Ward 48 (labour ward)

(as the patient),

Pregnant with my first child I went to Causeway hospital with contractions at 35 weeks. When I arrived I was told I probably had a UTI since I had a small trace of blood in my urine but no other symptoms of a UTI which i told them.

When hooked up to the monitor for my contraction I was told I was having 4 contractions within 10 minutes but wasn't in labour. Was kept for the night to be monitored and was seen by retired midwives because lack of funding meant they were understaffed. Though caring they were unaware of the equipment I had the adjust my own heart monitor and the monitor for my baby.

Was then told I could go home even though I was still having contractions just further apart because of the steroid injection given in case of premature birth, which I later learned can delay labour. I returned to the hospital the next day and was told my UTI was actually thrush. That's why I was still in pain and why my plug had came out.

I was examined and was told an ambulance would come to take me to Altnagelvin hospital because I was 5cm dilated and even then a doctor had to argue over the phone with the doctors there that I needed to deliver my baby. As a first time mum it's scary enough without feeling like you're not being taken seriously when you know something is happening, to be told that I was not in labour that I just needed antibiotics. I could've given birth at home or worse lost my child.

If the maternity ward is to stay in the Causeway hospital it needs to be funded to have newly qualified midwives, to have a premature baby unit, to listen to first time mothers and not blow off the concerns they may have. And to finish my story the notion of send the father home after giving birth is beyond me, my child was born at 2 am and my partner was sent to drive home even though I was put in a private room in the Altnagelvin. I understand that with covid there are risks but while pregnant I was told constantly about postpartum depression, baby blues and need a "village" yet I was left alone in a hospital far from home, my baby in the NICU, my partner sent home with posters on the walls of my private room about SIDS.

I was in the hospital for 4 days ,only seeing my partner when we were with our baby in the NICU. On day 3 I couldn't stop sobbing and my partner pleaded with a midwife to let him stay with me in my room to help me. Stop sending support systems away from new mothers!

I don't expect to allow whole families in the room but 1 person to hold their hand is enough. My child is 7 months old now and to this day it still breaks my heart to remember being in that room all alone.

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Responses

Response from Brenda McClafferty, Head of Midwifery and Gynaecology, Maternity Services Altnagelvin Hospital, WHSCT about a year and a half ago
We have made a change
Brenda McClafferty
Head of Midwifery and Gynaecology, Maternity Services Altnagelvin Hospital,
WHSCT
Submitted on 27/10/2023 at 15:07
Published on Care Opinion at 15:25


Hello Rainss75

I wanted to first congratulate you on the birth of your baby.

My name is Brenda McClafferty Lead Midwife at Altnagelvin Hospital.

I want to thank you for taking the time to leave your valuable feedback and for giving me the opportunity to respond as much as I can from the information given.

I’m sorry to hear this was your maternity experience. It is not the standard of care we wish our new mothers to receive.

Within our department we try to make women and their partners feel comfortable and secure when transferring from another hospital and we recognise this is an anxious and worrying time for parents. Following delivery it is not routine practice for partners to remain in hospital with women on the postnatal ward. The same guidelines are applied to women who are nursed in a single or multiple bedded room to ensure equity for all women. Exceptions can and are made on an individual basis and I apologise that staff did not listen to your fears. I have shared this feedback for learning within the midwifery teams. Again I would like to thank you for sharing your experience with us.

Visiting within the maternity department has now returned to Pre-Covid guidance and partners are welcome to visit between 1-9 which provides lots more time for parents to spend time together with their baby. I apologise if this was not the case when you delivered your baby. The only restriction at present is no children.

Due to the care opinion platform, I am unable to respond in great detail to your particular experience. If you wish to discuss this further please contact me on 02871 345171 Ext:216139.

You can also contact the complaints department if you do not want to get in touch with me directly. I have put in the contact information below

The complaints department email address is Email: complaints.department@westerntrust.hscni.net

kind regards

Brenda McClafferty

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Update posted by rainss75 (the patient)

Thank you Brenda, I understand covid really threw a spanner in the works for everything especially for maternity wards, honestly aside from my feelings on not having my partner with me after giving birth and the poster choice in the room, which I know are probably regulatory and some what needed,I couldn't have asked for better care from yourselves. Thank you again.

Response from Helen Weir, Head of Service, Obstetrics and Gynaecology, NHSCT about a year and a half ago
Helen Weir
Head of Service, Obstetrics and Gynaecology,
NHSCT
Submitted on 30/10/2023 at 14:19
Published on Care Opinion at 14:19


Good Afternoon Rainss75

My name is Helen Weir and I am the Interim Head of Service for Maternity and Gynae/Deputy Head of Midwifery. Firstly I would like to offer both you and your partner a big congratulations on the birth of your baby. I hope you are all doing well.

Thank you for taking the time to give your feedback as I appreciate how busy you are with a seven month old baby. I would like to apologize to you in relation to your experience in the Causeway hospital as this not the standard of care we wish our women to receive.

In relation to your experience I would welcome the opportunity to discuss this with you. I can be contacted either by telephone or email ( number and email address below )

Many thanks

Helen

0783323815

helen.weir@northerntrust.hscni.net

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