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"Maternity & delivery"

About: Maternity care / Delivery suite Maternity care / Maternity and Gynaecology outpatient clinics

(as a service user),

After a chat with our Dr it was agreed i would be Induced among other things I was very anxious due to this being my first baby after years of infertility. The 2 midwives who looked after me during my time in the delivery suite were absolutely amazing! They had so much care and compassion and they made me feel so relaxed and safe. My overall experience of delivery was so positive because of these 2 staff members. 

However I would like to mention something that happened to me so that it maybe wouldn't happen to another women. I was taken in for induction which didn't really work so I was in for a few days nothing happening. I was anxious so asked when I would be taken down to delivery suite ... the staff member was really sharp with me and said they where short staffed and no one to take me (which I do understand but it also left me worried). I asked if my waters broke themselves what would happen and the reply with attitude was that they wouldn't be putting in a double shift for any reason - I hadn't asked them to! It left my husband and I feeling scared and worried.
 Thankful as mentioned above during delivery I had 2 wonderful midwives looking after me, however when they would go on much needed breaks the other midwife would not engage with us,  and offered absolutely no reassurance or support, Once during a very scary time for us my husband asked for help which was shrugged off,  it was extremely uncomfortable and I didn't feel looked after at all during these times. It was very clear to myself and my husband that because we had simply asked a question, this person had taken a dislike to us both and during their times in the room with us made this very clear.
I just wouldn't like this to happen anyone else as over all i had a brilliant delivery and felt so cared for by the other staff, however would feel so vulnerable when this staff member would take over. It felt like they had no love for the job and unfortunately passed that on to us through our experience. 
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Responses

Response from Oonagh Campbell Kelly, Interim Lead Midwife for Maternity Inpatients & Maternity Admission and Assessment Unit, Craigavon Area Hospital, Integrated Maternity and Women's Health, Southern Health and Social Care Trust nearly 2 years ago
Oonagh Campbell Kelly
Interim Lead Midwife for Maternity Inpatients & Maternity Admission and Assessment Unit, Craigavon Area Hospital, Integrated Maternity and Women's Health,
Southern Health and Social Care Trust
Submitted on 24/10/2023 at 13:38
Published on Care Opinion at 13:38


Bonbon2023

Firstly congratulations on the birth of your baby, I hope you and your baby are doing well. Many thanks for taking the time to respond, we do welcome all feedback to help us improve the service we offer.

I am extremely saddened to read of your experience in the induction bay. As a trust we strive to ensure all our service users are treated with the utmost dignity and respect, I can only apologise that your felt this was not your experience. I am saddened to hear your concerns regarding staff attitudes.

Unfortunately, sometimes activity within delivery suite due to emergency cases can result in delays. Decisions are made to ensure that safety of mother and baby is paramount at all times, however sometimes the decision to stall any further intervention to you or baby is the safest method to choose at that time. I appreciate that this was less than ideal for you and I am sorry to read how this was communicated to you and your partner and that your concerns were not addressed and you felt you were dismissed. This is very disappointing to hear.

I will ensure that learning is hared with all staff and if you would like to contact me about any issues, you can email me directly on oonagh.campbellkelly@southerntrust.hscni.net

Many thanks

Oonagh Campbell Kelly

Interim lead Midwife

CAH

Oonagh Campbell kelly

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